Privacy Policy

Introduction

At JIV Chatbot (hereafter "JIV", "we", or "our"), we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with our chatbot for the sale of trucks and minivans in Peru.

Data we collect

JIV collects the following data when you interact with our service:

• Contact details: name, email address, phone number, and any other information you voluntarily provide during the conversation.
• Purchase preferences: the type of vehicle you are interested in (trucks, minivans), desired features, and any other relevant information for the sale.
• Conversation information: messages and questions you send to the chatbot, as well as the responses you receive.
• Images or photos: if you request to receive photos of available vehicles, we will store your requests and the corresponding images.
• Metadata: date, time, and duration of the interaction.

How we use your data

We use your data for the following purposes:

• To present offers and respond to your inquiries about our vehicles.
• To personalise your buying experience based on your preferences.
• To record your data in spreadsheets for marketing and retargeting campaigns.
• To improve our chatbot and the quality of our services.
• To send you communications about offers or similar products that may interest you, provided you have given us your consent.

We only request access to the Google permissions necessary to save data in spreadsheets (Google Sheets) and to send or store images in Google Drive. We do not use your data for purposes other than those described in this policy.

Legal basis for processing

The legal basis for processing your data is the consent you give when interacting with our chatbot and voluntarily providing your data. You may withdraw your consent at any time by contacting us.

Data sharing and recipients

We do not share your data with third parties for commercial purposes. We share your data only with:

• Our authorised sales and marketing team, to manage communications and promotions related to your interest in our vehicles.
• Technology service providers, such as Google Sheets and Google Drive, to store and manage the information securely.

We ensure that these providers comply with data protection regulations and use the information solely to provide us with the requested services.

Data retention and security

We keep your personal data only as long as necessary to fulfil the purposes indicated or until you request its deletion. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

Your rights

In accordance with applicable data protection legislation, you have the right to:

• Access your personal data that we process.
• Rectify inaccurate or incomplete data.
• Request the deletion of your data when it is no longer necessary or you withdraw your consent.
• Object to the processing of your data or request its restriction.
• Request the portability of your data to another controller.

To exercise any of these rights, please send a request to our contact email (see the Contact section).

Updates to this policy

This privacy policy may be modified to reflect changes in our data processing practices or in applicable regulations. We will post updates on this page and, when appropriate, notify you through other means.

Contact

If you have any questions about this policy or wish to exercise your data protection rights, you can contact us at:

Email: sebastiantrujillomontes14@gmail.com